What happens after you have called us?
During your telephone call, the experienced staff at our Dispatch Centre record all information related to your symptoms. This enables our physicians to prepare in advance for their house call. We appreciate as detailed a description as possible of your medical problem.
After your call has been received, our Dispatch Centre will send a physician to your home as quickly as possible. Our colleagues are employed exclusively in emergency medical and house call services and travel the field in their own car.
Physicians on house calls, of course, try to maintain the highest possible degree of confidentiality and discretion. Once on site, he will harness the full breadth of his experience to analyse your condition. In most cases he will be able to accurately diagnose your disease.
Blood samples and swabs are analysed in our labs the same day or overnight. This way, we can share the results with you much faster than is the case in many medical practices.
We also supply medication
Our doctor will discuss the diagnosis in detail with you. He will give you medical instructions to ensure swift recovery. In addition, he will prescribe any drugs you may require.
This way, our doctors can generally spare you a trip to the pharmacy or emergency chemist’s. Should a required drug not be on hand, we will issue a prescription.
Sometimes a house call is not the end of the story
Of course, we are happy to return for repeat visits to ensure your speedy recovery if required. Some illnesses, however, cannot be treated at home. In this case you will be issued with a referral to a specialist physician or to a hospital. Needless to say, we will advise you when selecting the appropriate medical institution for your ongoing or follow-up treatment.
Feel free to call us at any time
Our Dispatch Centre is on duty 24/7 – even on public holidays.